FREE RETURNS. STANDARD SHIPPING ORDERS $99+
OUR RETURNS PROMISE
Shop With Confidence
Returns Policy
We want you to be completely happy with your purchase. That's why we offer a straightforward 14-day returns policy
14-Day Returns
Hassle-Free Process
Prompt Refunds
Friendly Support Team
SHOP WITH CONFIDENCE
We want you to be completely happy with your purchase. That's why we offer a straightforward 14-day returns policy.
changed your mind?
Simple steps for peace of mind returns
1
Email Us Within 14 Days
Simply email us within 14 days of receiving your order to start the return process.
2
Return Items Unused
Return items unused in their original condition and packaging to ensure a smooth process.
3
Prompt Refund Processing
We'll process your refund promptly upon receipt of the returned items.
Return shipping options:
- Use your own courier service, or
- We can arrange collection for you (we'll provide a quote based on your item size and location). We will also opt for the most cost-effective method.
- Return shipping costs are the responsibility of the customer for change-of-mind returns
Received a Damaged or Faulty Item?
We carefully inspect and pack every order, but if you receive a damaged item:
Contact Us Within 72 Hours
Contact our friendly team within 72 hours of delivery to report the issue. Please retain all packaging until you are fully satisfied with the product.
Send Photos or Videos
Send us some photos or videos of the damage to help us assess the situation.
Replacement or Refund
We'll arrange a replacement or offer a refund - your choice!
Need to Cancel Your Order?
Simply email us as soon as possible and we'll process your refund within 3-5 days if your order hasn't shipped yet. If the item has already been shipped, the return shipping fee will be applicable.
Important Information for returns/damages
- Refund timeframe: Allow 5-10 working days for refunds to appear in your account after processing the return once it arrives in our warehouse.
- Keep packaging: Please retain packaging until you're satisfied with your purchase
- Collections: Items must be packaged for collection from your curbside/front drive
- Please note: All returns are subject to inspection upon receipt. Items found with undisclosed modifications, damage, parts missing, or in a different condition than reported may result in rejection of goods, adjusted refund, and additional collection charges. Customers must accurately describe the item's condition when requesting returns.
Have Questions?
Our Customer Service Team is here to help! Contact us anytime with questions about returns or your order.
Please note: Custom/bespoke orders cannot be returned unless faulty. Showroom purchases have different return conditions - please ask in-store for details.
Questions About Returns?
Our Customer Service Team is here to help. Extended terms and conditions on the following link
Fast, friendly support for all your return needs.
Contact Our Team