OUR RETURNS PROMISE

SHOP WITH CONFIDENCE

We want you to be completely happy with your purchase. That's why we offer a straightforward 14-day returns policy.

CHANGED YOUR MIND?

If you're not completely satisfied with your purchase:

• Simply email us within 14 days of receiving your order
• Return items unused in their original packaging
• We'll process your refund promptly upon receipt

Return shipping options:

• Use your own courier service, or
• We can arrange collection for you (we'll provide a quote based on your item size and location). We will also opt for the most cost-effective method.
• Return shipping costs are the responsibility of the customer for change-of-mind returns

RECEIVED A DAMAGED OR FAULTY ITEM?

We carefully inspect and pack every order, but if you receive a damaged item:

1. Contact our friendly team within 72 hours of delivery
2. Send us a some photos or videos of the damage
3. We'll arrange a replacement or offer a refund

In most cases, we'll resolve the issue within 3-10 working days.

NEED TO CANCEL YOUR ORDER?

Simply email us as soon as possible and we'll process your refund within 3-5 days if your order hasn't shipped yet. If the item has already been shipped, the return shipping fee will be applicable.

IMPORTANT INFORMATION

• Refund timeframe: Allow 5-10 working days for refunds to appear in your account after processing
• Keep packaging: Please retain packaging until you're satisfied with your purchase
• Collections: Items must be packaged for collection from your curbside/front drive

HAVE QUESTIONS?

Our Customer Service Team is here to help! Contact us anytime with questions about returns or your order.

Please note: Custom/bespoke orders cannot be returned unless faulty. Showroom purchases have different return conditions - please ask in-store for details.