Peace of mind warranty

Warranty

Our company aims to supply high-quality furniture of luxurious design and we ensure all quality control procedures are met prior to shipment from the factory. The furniture is designed in the UK and manufactured in the far east from a selection of suppliers with whom we have formed a relationship for over 17 years to bring to you our unique collection of garden furniture.

1.  featureDECO Furniture Warranty

This confidence in our products means we can offer a warranty of up to 7 years on the framework of the outdoor furniture covering manufacturing defects such as structural defects, structural components and rust. The length of the warranty in years is indicated on the product page. The warranty does not include the glass, fabric, cushion fabric or filling, cover material(s), wood elements, coatings or stitching supplied with the set (unless there is a manufactural defect which is reported within 48 hours of delivery).

The following items in the furniture set are covered by a 12-month warranty; any mechanical or moving parts, gas fire pit burner, assemble items, and additional items in a set such as a parasol, parasol base, garden covers, scatter cushions,

Any claims made will apply to the defective unit only. This is offered to the original purchaser only; guaranteeing a replacement, repair or refund in accordance with our terms*. For replacement parts, differences in colour and wood texture are natural and shall be accepted by the buyer.

Our warranties are only valid for the UK mainland, from the date of purchase to the original purchaser only, and may be subject to our terms.

Warranty Exceptions

  • Our warranties do not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence, mildew discolouration, or incorrect assembly.
  • The warranty does not include the glass, fabric, cushion fabric or filling, or stitching supplied with the set (unless there is a manufactural defect which is reported within 48 hours of delivery).
  • featureDECO holds the right to reject any claim resulting from adverse weather damage, i.e. a storm or damage resulting from a natural disaster.
  • General wear and tear such as marks on cushions, powder coating weathering, natural weathering of the wooden element, shattering or scratches to the glass, worn feet, cushion deformation over time is not covered in the warranty. All seat cushion cores have a natural tendencey to become softer during a normal usage cycle, and will conform to the shape of the user.
  • Unless otherwise stated at your point of order, featureDECO will not offer a warranty to a customer who reports damages as a result of our furniture used in commercial, institutional environments (i.e. delivered to a business address), or from any damages caused from solvents as a result of cleaning the furniture.

*Please note: The warranty is intended to cover the original purchaser only and is not transferable. A valid claim will be accepted if the customer produces its original invoice as proof of purchase. The warranty will only cover the affected unit that was reported, provided with the evidence we can pass to the manufacturer.

2.  12 Months Warranty 

The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.

The manufacturer reserves the right to substitute failed items with a similar product should the model or colour no longer be available. Any replacement will be for the failed item only not a complete set. The original warranty period is not extended in the event of a repair, refinish, or replacement.

In the event of a failure, it is the customer's responsibility to return the item to the store of purchase along with a copy of the receipt. The warranty specifically excludes general wear and tear, components and parts, corrosion, commercial use (i.e. the furniture set is delivered to a business address), and damage caused as a result of failure to observe reasonable care, maintenance, and assembly instructions for both furniture and hardware.

featureDECO holds the right to reject any claim resulting from adverse weather damage, i.e. a storm.

If the Product is defective, then any repair or replacement will be covered by our usual warranty.

3.  Warranty for products purchased prior to 2022

Garden Furniture products purchased before 2016 have the following warranty terms.

2005 to 2012 - 12 months warranty

2013 to 2015 - 2 Years Warranty

Prior to 2020 - Edinburgh, Fulham, Eastbourne Range - 2 Years Warranty

June 2022 - 7 Year Warranty Introduced on selected ranges - Manchester, DECO Alfresco

*Please note: The warranty is intended to cover the original purchaser only and is not transferable. A valid claim will be accepted if the customer produces its original invoice as proof of purchase. Clearance or ex-displays are not covered under warranty.

4. General Care Information

Cushions: Please note, that outdoor cushions bought directly from featureDECO are advertised as showerproof; they are not intended to be stored outside. The cushions are designed for outdoor use and have a special coating to make them showerproof. While fading is inevitable with all fabrics, if they are used in direct sunlight, care must be taken to reduce the effect of fading. We recommend turning cushions on a regular basis. This way the furniture will fade more evenly and the effect is diminished. We recommend an extra set of cushions or covering the set with a throw when not in use. Always store cushions where there is no direct sunlight.

Acacia/Teak Elements: Please note acacia components of the furniture are suitable for outdoor conditions. When exposed to the elements, it will naturally distress as the wood expands and weathers. This will not affect the structural strength of the table as acacia is resistant to rotting. This guarantee does not cover any deterioration due to the usual weathering process such as fading and natural expansion of the wooden element. The surfaces will have been pre-treated to form an aged look, therefore for extra protection, we recommend sealing or using suitable wood stain elements prior to use.

Glass: The glass supplied is tempered to BS standards and will shatter on impact. To prevent accidental damage, do not place very hot, or very cold on the glass. Avoid impact with sharp objects. We advise customers to use a placemat to avoid scratches. Glass has good scratch-resistant properties, however, please do drag across the surface as porcelain, ceramic and metal are harder than glass.

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