Our Delivery Promise

We want your featureDECO experience to be smooth from start to finish. Most of our deliveries arrive within 2-7 working days; however, please refer to the product page and order confirmation if additional time is required, depending on the product and location.

We'll keep you informed every step of the way.

Delivery Options

Standard Delivery

Your items will arrive securely on a pallet to your curbside or front door. Our courier will call to arrange a convenient delivery day, with deliveries between 8am-6pm Monday to Friday. Where possible, the driver will give you a call about an hour before arrival.

Express Delivery

Need your items quickly? For selected products, we offer an express service. Place your order before 11am for delivery within 1-3 working days (£25 surcharge applies to eligible areas).

Delivered to Garden

Need help getting your furniture to your garden? Select this option and our delivery drivers will carry your new furniture through to your garden, providing there's suitable access like a side gate. We'll leave the assembly up to you and this service doesn't include packaging removal.

White Glove Service

For the ultimate hassle-free experience, choose our White Glove service. We'll deliver your furniture to your garden and remove all packaging.

Parcel Delivery

Smaller items are sent via our parcel service, starting from £7.95 (higher for bulky items). Products may arrive separately if shipped from different locations.

Delivery Information

Timeframes

While delivery timeframes shown on our website are ranges, most orders arrive within 3-5 working days. However, deliveries to more remote areas like Cornwall, parts of Wales, and Scotland may take longer as delivery routes are less frequent.

If you're ordering for a special event, we recommend placing your order at least 3-7 working days in advance.

On Delivery Day

Our deliveries use 7.5 ton trucks or Luton vans. The driver will call you approximately one hour before arrival when possible. For large furniture deliveries, someone will need to be present to sign for the items.

When You're Not at Home

For small items, we can leave your delivery in a secure place or with a neighbor. Our couriers often take photos so we can help you locate where it's been left. Large furniture sets need a signature, and missed pre-booked deliveries may incur a redelivery fee.

After Your Delivery

When your order arrives, please unpack and check everything as soon as you can. You have 14 days to let us know about any problems.

We carefully package your items to ensure they arrive safely. Please keep all original packaging until you're completely satisfied with your purchase - this is especially important in case you need to return any items.

Returns Information

If you need to return an item, please visit our Returns Policy for complete details. Having the original packaging will make the returns process much smoother.

Special Products

Pergola Delivery

Your new pergola will transform your garden into a beautiful outdoor living space. Pergolas are delivered by our 2-person delivery team directly to your garden if suitable access is available.

Assembly Made Easy

You'll receive detailed assembly instructions with your pergola. We recommend you have DIY experience or hire professional installers to assemble the pergola.

Team Effort

Pergolas are designed to be assembled by at least two people. Having a friend or family member help makes the process much smoother and more enjoyable.

Keep Your Packaging

Please hold onto the original packaging until you're completely satisfied with your pergola. If you need to return any components, the original packaging will ensure they stay protected during transit.

Questions?

If you notice any issues, just let us know within 48 hours of delivery. Simply send us photos of any concerns along with your order number, and our team will help right away.

Additional Information

Pre-Ordered Items

When you pre-order items that are currently in sea transit, you can pay a 30% deposit with the remaining 70% due before dispatch. Delivery times are estimated arrival of the container to arrive in our warehouse, as shipping containers may arrive earlier or later than expected and on sea we cannot provide exact ETA. We'll use our standard delivery service once your items arrive in the UK and courier will be in touch to arrange delivery once handed to them.

Where We Deliver

We currently deliver to mainland UK, but unfortunately cannot deliver to parts of Scotland, Offshore, Highlands & Islands, or ship to Europe.

Questions?

Our friendly Customer Service Team is always happy to help with any delivery questions! You can reach out to them by calling on 01922 214 994, or using our contact form.