We advise you to read the information below prior to ordering as this will ensure we can provide a smooth, hassle-free delivery service.
At featureDECO, our standard delivery service is FREE on all orders over £300 within mainland England and Wales. For the Scottish Mainland additional charges will apply. Any other offshore locations, including the Isle of Wight, are currently not offered.
The delivery timeframe is as specified on the product page. In the event that an item is temporarily out of stock, we will notify you of any delay and despatch the item as soon as it is in stock.
On rare occasions, your purchases may be delivered outside of the quoted delivery window.
When the goods are dispatched, you will receive a shipment confirmation email. This email might sometimes go to the spam or junk folder if not seen in your inbox, as sometimes mail providers tend to filter our emails.
Our standard delivery service is delivered on a pallet which is a solid wooden crate onto which the goods are securely strapped. The reason why we provide this service is due to the reliable network in place around the UK with fast options.
Once the goods arrive in a local depot, the courier will call to book on a convenient day. In some cases, the couriers may attempt delivery unbooked if there is space on the vehicle and the goods are passing by your address. If you are offered this, it is optional, should you wish to accept or reject the delivery if this was not arranged with you by the depot.
All standard deliveries are usually to the curb or front door if possible, and is usually made by a one-manned delivery unit. The items will be delivered in 7.5-tonne trucks, so it is important that you let us know in advance if you think we may have difficulties accessing your road or home.
Please note that the drivers are not allowed to enter your premises with this service and the goods are not delivered to the room or choice or the garden for this service. We offer a premium service for this.
Delivery is attempted at any time during the day on the booked day between 8 am and 6 pm. We can on occasion provide more information regarding the delivery and the driver will attempt a call around 1 hour before the delivery, however, this is not guaranteed as they can be working on a high volume of orders in a day.
Please note that we do not process, or dispatch orders on weekends and Bank Holidays.
We always advise that you provide a mobile number and that you are available on the day of the delivery should any delivery issues arise. We or the courier will always contact you directly to resolve any queries. We will try our level best to ensure the delivery occurs smoothly and would want to avoid a failed delivery. In the event, this does occur, you will be charged for the failed delivery and the subsequent redelivery attempt. If a furniture delivery is booked with you and confirmed and you are not there to receive it, we reserve the right to charge you a fee to cover the cost of the failed delivery which is dependent on the delivery location.
Express Delivery is available on selected products and follows the same process as the standard delivery above shown in 2.1. Orders must be placed before 11:00 am. The goods will be dispatched the same day and delivery will be within 2-4 working days (excluding weekends and bank holidays. For example, goods ordered on Friday before 11:00 am will be delivered before Tuesday 18:00 pm the following week. Deliveries will be made between 8 am and 6 pm the following working day. Express delivery is only to certain locations.
IMPORTANT NOTE: If you are ordering for an event, we advise you order at least 3-5 working days in advance of the date in the rare event of a delay.
There are times when delivery via a pallet is not convenient and you require a service whereby the goods are delivered to the garden. We also offer an optional premium delivery service to the garden, and this will be either a 1-man or 2-man depending on the garden furniture set. The price for this service will be quoted during checkout. As soon as we receive your order, we will arrange for the items to be collected by the courier. Once the courier has received your order into their warehouse, they will then be in contact with you to arrange a convenient delivery date. The delivery time for this service is usually 7-14 days. Deliveries typically take place between 7am and 7pm, Monday to Friday. Sometimes, items will be delivered outside of these hours, particularly during busy periods.
Delivery is carried out on luton van.
*Unfortunately, we are unable to deliver our garden furniture to Parts of Scotland, Highlands & Islands
Our Premium Delivery Service involves a packaging removal service, which is designed to make your life even easier on the day you receive your furniture. For an extra fee shown on the basket, our friendly and professional delivery team deliver the furniture to the garden and will take care of all the lifting, unpacking, and packaging removal so you don't have to. The option is available to add on when you checkout, via our website or through our telephone ordering system.
Mainland UK Standard Delivery starts from £5.95 per parcel.
If goods are heavy or bulky, their delivery charge is higher and can be either £9.95, £19.95, £37.50, or £45.95.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result. If there is a safe place to leave your parcel, please remember to fill this information in when placing your order.
If items are placed on pre-order, the goods have been shipped out from the far east and are on sea transit. The times provided on the website are an estimate as containers may arrive slightly earlier or later. Once the goods arrive, they are shipped using our standard service and no special delivery services such as the next day, set day and Saturday are available.
If the goods are required for an event, we do not recommend this method and it is best to opt for a product in stock.
We do not recommend placing any 'Pre-Order' goods with express delivery as goods are shipped on sea via container to the UK.
If goods are in production, the set is currently being manufactured. We do not allow orders to be placed until the goods are in pre-order status.
We are able unable to ship to Europe.