Terms and Conditions

Terms and Conditions

In these Terms of Sale, ‘we’ means featureDECO.co.uk (and ‘us’, ‘our’, ‘seller’, can be construed accordingly), and ‘you’ means our customer or potential customer (‘your’ and ‘buyer’,can be construed accordingly).

1. Our Products

1.1 Product Colour: The colours and finished look of our products may vary. The colour reproduction of the products is a close representation of the true colour of the product; we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

1.2 Product Description: Each product purchased is sold subject to its product description. We will take reasonable care to ensure that all details, descriptions, and prices of products visible on the website are correct and relevant at the time of entry. Although we aim to keep the website up to date, the information including product descriptions appearing on this website at a particular time may not always reflect the product at the exact moment you place an order. Any typographical error, clerical error, other error or omission in any sales literature, quotation or price issued by the seller, shall be subject to correction without any liability on the part of the seller. 

1.3 Product Sizes: All sizes given on the website are approximate and subject to change without prior notification. It is the user's/customers responsibility to store, use and treat their purchases in accordance with manufacturers’ instructions.

1.4 The warranty period is stated on the product pages for the product. More information is available on the following page. Click here


2. Your Orders

2.1 Order Acceptance: Order acceptance and the completion of the contract between you and featureDECO will take place on the despatch of the products ordered by you unless we have notified you otherwise that we do not accept your order or you have cancelled it in accordance with the ordering policies. Non-acceptance of an order may be as a result of one of the following: the product you ordered is not in stock, our inability to obtain authorisation for your payment, the identification of a pricing or product description error, customers not meeting the eligibility to order criteria set out in the terms and conditions. If there are any problems with your order you will be contacted via email by one of the DECO Team as soon as possible. We reserve the right to reject any offer of the purchase at any time.

2.2 Your Information: We will take all reasonable care in so far as it is in our power to do so to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

2.3 Incorrect pricing: This website contains a large number of products and it is possible that some of the products may include incorrect prices. If the correct price for an order is higher than the price stated on the website, we will normally contact you before the relevant order is processed. In such an event, we are under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

2.4 In an incorrect item is delivered in error. We will arrange the collection of the incorrect item and replace it with the correct item at our cost. In the event, that the correct items have been delivered and the incorrect item is not returned, we reserved the right you charge you for the item delivered in error as the total value of the order is greater than the amount paid.

2.5 The price of the Goods shall be our quoted price, however, if no price has been quoted (or a quoted price is no longer valid), the price listed by our published price list is current at the date of acceptance of the order will be used. All prices quoted are valid for or until earlier acceptance by you; after which time they may be altered by us without giving notice to you.

2.6 We reserve the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller such as but not limited to: any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs, any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.

2.7 If you fail to make any payment on the due date then, without prejudice to any other right or remedy available to us, we shall be entitled to; cancel the contract or suspend any further deliveries to you; any appropriate payment made by you for the Goods (or the goods supplied under any other contract between us and you) as to how we may see fit (notwithstanding any purported appropriation by you).

3. Cancellation of Orders

3.1 Cancellation: If you wish to cancel your order with us, you must write to us via email as soon as possible. We are afraid that telephone cancellations cannot be accepted. Refunds will be made within 3-5 days of your order being received. If goods are shipped out and in transit, there will be a cancellation fee and this will vary according to the items and location that are shipped out. Please contact us for more information. We ask all customers to retain packaging materials as our couriers will not accept goods without packaging as they cannot be insured in transit. All cancellations must be made in writing via email and telephone cancellations will not be accepted.

3.2 Bespoke purchases: Items that have been ordered that are bespoke or made to order can be cancelled, but no refund will be given for the whole order.

4. Delivery

4.1 Parcel Deliveries: Our couriers deliver between 8am and 6pm from Monday to Friday. We may also be able to arrange a Saturday delivery, but we must be notified prior to purchase as this will incur an additional charge per parcel. For non-mainland UK addresses, an additional delivery charge will be applicable. This includes parts of Scotland, Northern Ireland, Isle of Man, Scottish Islands, Isle of Wight, and the Scilly Isles.

4.2 Large Furniture Deliveries: Please note that our furniture deliveries are road-side, and made by a one-manned delivery unit. Our delivery team delivers to the door only, so it is essential that you make arrangements to safely off-load the goods when receiving the delivery. We recommend that only able-bodied persons assist with delivery. For heavier furniture items, two people must be present at the delivery stage. If you require a special 2 man delivery service, please contact us prior to placing an order so that we can provide a quotation.

4.3 Failed delivery: If a delivery date has been agreed with our carrier but the customer is not present to receive the delivery, we reserve the right to charge the customer a minimum handling charge of £40.00 to cover part cost of the failed delivery. It is important you advise us prior to despatch should you have any access restriction for 7.5-tonne trucks. If there is a failed delivery attempt due to access restrictions, a failed delivery and re-delivery charge will still be applicable.

5. Payment

5.1 Prices: All prices are correct at the time of entering the information into the system. The total cost of your order is the price of the products that have been ordered plus delivery.

5.2 Card Payment: We take payment from your card at the time we receive your order, once we have verified your card details. Fraud checks are conducted on all our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion, we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasions dispatch of goods may be delayed.

6. Refusal of Transaction

6.1 Product withdrawal: We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website at any time. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold, or removing or editing any materials, or content on the website.

6.2 Transaction Eligibility: To be eligible to purchase products from this site and lawfully enter into and form contracts with featureDECO under English Law you must: register by providing your real name, phone number, e-mail address, payment details, and other requested information; be over 18 years of age; and stipulate a delivery address in the United Kingdom unless otherwise stated. PO box numbers, hotels, and accommodation addresses are not acceptable as a registered address. You must also possess a valid credit or debit card issued by a bank acceptable to us.

6.3 Transaction refusal: We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion without an explanation if we so wish to. We will not be liable to you or any third party by reason of refusing to process a transaction, or unwinding/suspending any transaction after processing has begun.

7. Our Company

7.1 Trading Name: featureDECO is a trading name for DECO Group Ltd. Registered number is 05600512. VAT number 883754184.

7.2 Trading Address: Our main trading address is Unit 16 Bentley Trading Estate, Bentley Lane, Walsall, WS2 8TL

7.3 Security Policy: featureDECO is a secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details an icon resembling a padlock will appear at the bottom of your browser window together with a 'https://' in the address bar. This is an indication that the site is secure. Through ProtX featureDECO online uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number, and password as it travels across the Internet so that it cannot be read by anyone other than the secure server.

8. Privacy & Data Protection

This privacy policy describes how FeatureDECO both protects and makes use of the information you provide FeatureDECO during your use of this website.

Any information you are asked to provide during your use of this website will only be used in the ways described in this privacy policy.

This policy is updated when necessary and the latest version will always be published on this page.

If you have any questions or concerns regarding this policy, please contact FeatureDECO directly by email at enquiries@featuredeco.co.uk, by phone on 01922214994 or write to FeatureDECO, Unit 16 Bentley Industrial Estate, Bentley Lane, Walsall, WS2 8TL.

8.1 Introduction
We gather and use information about our website's users in order to provide products and services and to enable the website to function as intended.

We also use this information to better understand how visitors use our website and to improve the user experience.

8.2 What data we gather
We may collect the following information:

Customer name
Address, e-mail, and telephone contact details
Additional information required to complete shop orders, such as shipping addresses and payment details (where appropriate)
Demographic information, such as postcode, preferences, and interests
Website usage data
Other information relevant to client inquiries
Other information pertaining to special offers and surveys
How we use this data
We use this information to help us understand how you interact with our website, helping us to improve our products and services.

Specifically, we may use data:

For our own internal records.
To improve the products and services we provide.
To contact you in response to a specific inquiry.
To send you information pertaining to online order.
To customise the website for you.
To send you promotional e-mail newsletters (if you signed up for our newsletter)
Please note that we do not store any credit/debit card details in any manner. All of our credit/debit card payments are completed through the SagePay Secure Payments system, so your credit card information is never directly provided to us, just the payment.

8.3 Cookies
A cookie is a small file placed on your computer's hard drive which enables our website to identify your computer as you view different pages on our website. Our cookies allow our website to keep track of your personal information, preferences, and shopping basket. They also provide us with information regarding how our customers are using our website and which pages they are visiting.

8.4 How we use cookies
We may use cookies to:

Track how our customers uses our website, how many visitors we are getting, and other information that helps us improve our website experience using Google Analytics and other analytics packages.
Track your current log-in status and your identity, with regards to our website, if you are logged in.
Conduct A/B testing on our website to help improve user experience. This will allow us to show some of our customers one version of our page and others another version so that we can see which is preferred.
Store your personal information so that our website is customised to your personal needs.
To recognise if you have visited our website previously and customise our website accordingly.
Please note that cookies do not provide us with access to your computer or any information about you other than that which you choose to share with us.

8.5 Controlling your cookies
Your web browser will have options allowing you to customise how our website uses cookies, up to and including blocking them completely.

However, please be aware that this will prevent a large amount of our website from functioning correctly. You will likely find it impossible to purchase products, for instance.

Unless you have changed your browser to refuse cookies prior to browsing to our website, our website will create cookies when you visit it.

8.6 Controlling what information we hold about you
When you register for an account on our website you may see one or more tick boxes allowing you to:

Opt-in to receive marketing communications from us by email, telephone, text message, or post.
Opt-in to receive marketing communications from our third-party partners by email, telephone, text message, or post.
If you agree that we can use your information for marketing purposes but later change your mind, you can withdraw from these contacts at any time by doing one of the following:

Sign in to our website and change your opt-in settings.
Send an email to enquiries@featuredeco.co.uk.
Write to us at featureDECO, Unit 16 Bentley Industrial Estate, Bentley Lane, Walsall, WS2 8TL.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

8.7 Data Security
All of your information is stored in a secure fashion, protected by strong physical and electronic security safeguards.

We store all personal data in line with the Data Protection Act 1998.

8.8 Links from our site
Our website may contain links to other websites.

Please note that we have no control of websites outside the https://www.featuredeco.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.