MESSAGE TO ALL CUSTOMERS
We hope that you are all keeping well. At the same time as responsibly following the big-picture containment & delay strategies, we aim to continue to be a welcoming space, where you can purchase your garden furniture safely. We know that being outdoors, enjoying nature and sharing your outdoor space with your family brings, different but important, benefits to physical and mental wellbeing. Clearly the situation could change rapidly, and we will diligently follow all newly emerging guidelines. We are fortunate to have fantastic staff and suppliers and we are confident that we can be flexible and adapt quickly as needed.
Please see below a link of the latest Goverment guidelines, stating that from 20th March "Online retail is still open and encouraged and postal and delivery service will run as normal".
Our showroom will be closed due to Covid-19, but we are still taking online orders and customer service via Telephone. We are happy to send extra information via email or video call. We will do everything we can to accommodate your requirements over the phone and via email. We have limited staff working in the office to ensure staff safety.
Our intention is to continue to provide our customers with the excellent service they have come to expect, however we advise customers to be patience during these difficult times. We still hold excellent stocks of most items and are responding to sales enquiries rapidly. If any aspect of our business significantly changes, we will notify you alongside providing regular updates.
What steps are featureDECO taking to prevent the spread of the virus?
Whilst we have yet to be impacted by the outbreak of Covid-19, we wish to assure all of our customers that we are taking the threat it poses to customers, staff and the wider population very seriously.
This begins with prevention, by upholding the highest standards of hygiene, in accordance with NHS Advice.
We are using a palletised service where possible whereby the cartons are only handled in the warehouse and these are strapped to a pallet and there is no handling of cartons from third party couriers.
We are operating a contactless delivery service whereby the goods can be left by the door and the customer is given the opportunity to sign for the goods or the driver can sign on behalf of the customer at safe distance and this provides the same protection as your signature.
Should a member of staff, or anyone they live with, exhibit symptoms of the virus, we will be insisting they follow government guidance on self-isolation.
Our intention is to continue to provide our customers with excellent fast delivery service, however we advise customers to be patient during these difficult times. Our carriers are also under extreme pressure during this difficult period.
EXPRESS DELIVERY & GENERAL ENQUIRES
We are also able to provide 24 hour delivery service, therefore we are able to deliver the garden furniture set before any potention lockdown period. During the lockdown period or on the advice of the Govermnent, we are unable to provide details of the services we may be able to offer, however we will have staff working from home providing advice and we will still be able to take orders to reserve the furniture.
We want to let you know & to reassure you that we are giving the coronavirus situation our constant serious attention with our full commitment to your safety and well-being. At present we hope that you will feel confident to continue to enjoy visiting our store.