Job - Sales & Customer Service

DECO - Outdoor Living & Lifestyle

 

The mission is to seamlessly integrate “everyones” indoor-outdoor living space nurturing a lifestyle that is fulfilling, functional and one which is interwoven with nature, the way its supposed to be. Are you in? 

 

Our Ethos is to design from first principles creating beautiful pieces and spaces using the latest in manufacturing technology coupled with the wealth of experience and talent of artisans, and to combine this with an unrivalled level of service that is customer-centric. We serve and we love it! 

 

The DECO Mantra is simple… Be inspired! Conceive, believe, achieve… 

 

The Inspiration room is where the energy flows and where we meet, greet and bounce ideas. DECO started with two fresh faced hopeful entrepreneurs from University College London who travelled the world and decided that alfresco living was their passion! They have spent 16 years building a successful company with various brands and are continually looking to take the alfresco experience to new levels. At DECO we like to maintain the start up vibe, it keeps us agile and fosters new and creative ideas. 

 

The DECO Team is full of beans, friendly, ambitious, cohesive and focused. Our workspaces and everything we do embodies the alfresco culture and spirit and our indoor-outdoor offices and garden area allow us to work close to the elements. 

 

The only thing constant is change and as such we are not set in our ways. We like to see ourselves at the forefront of adopting new technologies, a place where east meets west, old meets new, a fusion of tech and commerce an innovative forward thinking collection of minds. 

 

The DECO Team requires: 

 

Self-starter

Self-motivated

The ability to teach yourself

Ownership and Responsibility of the Role

Initiative

Critical thinking

Individuality

Passion in work

Attention to detail 

Energetic

Flare

Work with a cohesive team that gels and creates synergy

We understand that just like us you are a work in progress too. 

 

 

Sales & Customer Service

 

DECO has built up a reputation through word of mouth so your front line role in the company is critical to maintaining the very highest standards and levels of service which are always customer focused. 

 

A perfect day at DECO is: 

 

Handling inbound sales by telephone and email

Resolving damages and replacements 

Handling complaints in a calm and professional manner, always empathising with the customer, and seeing this through to resolution

 

As one of the DECO team your role will never be limited to the above duties only and so various ad hoc office duties will be required

 

We are looking for a good listener who cares about our customers

Good logical and technical ability 

Use of Spreadsheets 

Magento experience preferable but not essential

Friendly personality, 

Good way about them

Positive outlook 

Gets on with people

Prioritises customer care

Well-spoken

Well-presented

Adaptable

Flexible

 

You must have the ability to learn new systems quickly – training will be given

Experience of working with Magento is preferable although not necessary

 

Hours:

 

Usually 9-5 on week days, with overtime occasionally required

Weekends are required on a rota basis and weekdays given off in lieu for this

 

Salary: £18k+ per year depending on experience.

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