CorTen Steel Pond Wall (placed on pond)

COVID-19, CONTACTLESS DELIVERY, SHOWROOM

What steps are featureDECO taking to prevent the spread of the virus ?

Whilst we have yet to be impacted by the outbreak of Covid-19, we wish to assure all of our customers that we are taking the threat it poses to customers, staff and the wider population very seriously.

This begins with prevention, by upholding the highest standards of hygiene, in accordance with NHS Advice.

We are operating a contactless delivery service whereby the goods can be left by the door and the customer is given the opportunity to sign for the goods or the driver can sign on behalf of the customer at safe distance and this provides the same protection as your signature. 

Our showroom is closed. We will do everything we can to accommodate your requirements over the phone and via email.
Our intention is to continue to provide our customers with the excellent service they have come to expect, however we advise you to be patient as we are working on limited staff numbers in the office and our carriers are also under pressure during this difficult period.

We still hold excellent stocks of most items and are responding to sales enquiries rapidly. If any aspect of our business significantly changes, we will notify you alongside providing regular updates.

Should a member of staff, or anyone they live with, exhibit symptoms of the virus, we will be insisting they follow government guidance on self-isolation.

For more information, please click on the following page, covid-19 coronavirus garden furniture.

GENERAL CARE & MAINTENANCE

Can furniture be left outside all year round?

All of our rattan garden furniture range is manufactured to be left outside all year round in any weather conditions, however, we recommend that any fabrics be kept in dry storage when not in use.

Can cushions be washed?

All of our piped cushion covers are zipped and therefore can be easily removed for machine washing.

Do products fade in sunlight?

All of our rattan, rope and aluminium products are UV protected to ensure they don’t fade in sunlight, resulting in years of enjoyment. Natural materials will weather naturally to form a beautiful patina. Care must be taken with cushions as these are UV resisitant and can fade under prolonged periods.

How many different types of materials do you offer?

We have a range of materials such as rattan, rope, aluminium and some furniture is also available in a combination of materials.

What is the warranty on the furniture?

The warranty on each set varies according to the type of furniture and is shown on the product page. This varies from 2 to 5 years. As we have been supplying rattan outdoor furniture since 2005, we are confident that all furniture is long lasting due to the quality materials we use and the 1000's of customers we have supplied.

How do I care for my furniture?

All of our furniture requires minimal maintenance in the even it gets dirty and can be easily cleaned off using a sponge or power washer.

Is furniture fully assembled?

All of our furniture is fully assembled apart from the table bases; these are easily assembled in approx 5 minutes. Please read instructions carefully and follow the procedure. It is important to carry out a light assembly before tightening the screws. Cushions are store under the furniture units.

Is the glass safe?

Yes all glass on all products is 5mm toughened safety glass. To prevent accidental damage, do not place very hot or very cold items on the glass. Avoid impact with sharp objects. We advise customers to use a placemat to avoid scratches and please do drag tableware across the surface as porcelain, ceramic and metal are harder than glass as a material and will cause scratches.

If I wish to re-order to match an existing set, will the furniture match?

As we are improving the products yearly, the products from this year may vary in design and features from products sold in previous years. Please contact us first prior to placing an order to confirm if the product is suitable. 

Are the accessories in the images included?

Accessroies such as vases, scatter cushions, plates, parasols, covers, clips, etcs are not included unless you have placed it on the order.

DELIVERY

Where do you delivery too and is it free?

At featureDECO, delivery is FREE on all orders over £300 within mainland England and Wales with our standard delivery service. For the Scottish Mainland and other off shore locations, including the Isle of Wight, additional charges may apply. 

When can I expect delivery?

We will deliver most products within the times states above on our standard delivery service unless otherwise selected. Please note in some cases, accessory products, parasols, parasol bases and garden covers may arrive separately as these are dispatched directly from the supplier. Please see below for the delivery services offered.

• Standard Delivery

Delivery is between 2-5 working days. You will receive another email once goods are to be collected from our warehouse. This email can be up to 4 days after the order is placed. Once the goods arrive in a local depot, you will receive another phone call to book in a convenient day depending on the carriers route. On some occasions if there is space on the vehicle and the goods arrive without a call, you can reject if it is not convenient and book the delivery for a convenient day. Delivery is between 8am and 6pm. Bank holiday not included.

• Next Day Express Delivery

Provided the order is placed before 11am and this option is selected, we will deliver the goods the following working day between 8am and 6pm. Once your goods are ready for collection, you will receive a dispatch email confirmation and goods will be delivered the following day. No phone call is provided as this is a priority service. Available on selected products only. Express delivery is only available to customers in England, Wales and parts of Scotland.

• Saturday Delivery

Provided the order is placed before 11am on Friday and this option is selected, your order will be delivered on Saturday between 8am and 2pm. Once your goods are ready for collection, you will receive a dispatch email confirmation.

• Collection

If you have suitable transportation you may collect your goods from our warehouse. Please call us prior to your arrival to ensure that your goods are available for collection.

What is a pre-order and when will I recieve my furniture?

The goods are on sea and on their way to us. We will take payment around 1-2 weeks prior to arrival so that we can prepare the delivery once the goods are in the warehouse. The estimated delivery time is as per the timeframe shown on the website during order. Once the goods arrive, you will receive and email once the goods are collected and delivery is in 3-5 working days. Once the goods arrive in a local depot, you will receive another phone call to book in a convenient day. On some occasions if there is space on the vehicle and the goods arrive without a call, you can reject if it is not convenient and book the delivery for the for a convenient day. Delivery is between 8am and 6pm. Bank holiday not included.

What is in production?

The goods are currently being produced and you are placed on a waiting list for an order. As the goods are in production, the lead-time is estimated and can vary at this stage, therefore we cannot guarantee a definite time frame. We can only reserve the set and not payment is taken. Once you place a reservation order online, then you will be placed onto the waiting list. If you want a guaranteed time-frame, we advised you place an order for goods on "pre order" status as these have been shipped out and are on sea. Please note currently due to the current virus situation, we may encounter delays on top of the lead-times advertised. 

How is my furniture delivered?

We use a specialist 1-man carrier service which delivers the furniture on a secure pallet. They will delivery as close as possible to the front of the property.

Will I recieve a phonecall on the day?

Drivers will attempt to make a call 1 hour before delivery, however this is not always guarateened and we recommend you are available for the delivery day booked for your furniture deliveries. If you are unsure about delivery or require further information please call us on 01922 214 994 or see our delivery and returns information pages.

PAYMENT

What kind of payments do you accept?

We accept most major cards such as mastercard, vias, visa debit. No payment will be debited until the order is processed. As our stock is updated Monday to Friday, if an item is out of stock, you will receive an email notifying you of this and no payment will be taken.

How do I purchase by interest free credit?

Once the order is placed, we will email you an application form so please check your email. Once this is processed by yourself, we will get a decision from our finance company. If it is approved, we will email you for the deposit payment to process your order. This process can take around 2 to 3 working days. Once your goods are ready for collection, you will receive a dispatch email confirmation.

Accessories such as decorative scatter cushions, glasses, plates, etc are not included in the product and are only shown for illustration purposes.