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Terms and Conditions

Terms & Conditions
In these terms of Sale, ‘we’ means featureDECO.co.uk (and ‘us’ and ‘our’ can be construed accordingly) and ‘you’ means our customer or potential customer (and ‘your’ can be construed accordingly).
Our Products
1.1 Product Colour: The colours and finished look of our products may vary. The colour reproduction of the products is a close representation of the true colour of the product; we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

1.2 Product Description: Each product purchased is sold subject to its product description. We will take reasonable care to ensure that all details, descriptions and prices of products visible on the website are correct and relevant at the time of entry. Although we aim to keep the website up to date, the information including product descriptions appearing on this website at a particular time may not always reflect the product at the exact moment you place an order.

1.3 Product Sizes: All sizes given on the website are approximate and subject to change without prior notification. It is the users/customers responsibility to store, use and treat their purchases in accordance with manufacturers’ instructions.
1.4 The warranty period is stated on the product pages for the product. More information is available on the following page. Click here
Your Orders
2.1 Order Acceptance: Order acceptance and the completion of the contract between you and featureDECO will take place on the despatch of the products ordered by you, unless we have notified otherwise that we do not accept your order or you have cancelled it in accordance with the ordering policies. Non-acceptance of an order may be as a result of one of the following: the product you ordered is not in stock, our inability to obtain authorisation for your payment, the identification of a pricing or product description error, customers not meeting the eligibility to order criteria set out in the terms and conditions. If there are any problems with your order you will be contacted via email by one of the DECO Team as soon as possible. We reserve the right to reject any offer of purchase at any time.

2.2 Your Information: We will take all reasonable care in so far as it is in our power to do so to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Cancellation of Orders
3.1 Cancellation: In accordance with the Distance Selling Regulations an order can be cancelled in writing within 14 days after day of delivery. All cancellations must be made in writing via email and telephone cancellations will not be accepted.

3.2 Bespoke purchases: Items that have been ordered that are bespoke or made to order can be cancelled, but no refund will be given for the whole order.
Delivery
4.1 Parcel Deliveries: Our couriers deliver between 8am and 6pm from Monday to Friday. We may also be able to arrange a Saturday delivery, but we must be notified prior to purchase as this will incur an additional charge per parcel. For non-mainland UK addresses, an additional delivery charge will be applicable. This includes parts of Scotland, Northern Ireland, Isle of Man, Scottish Islands, Isle of Wight and the Scilly Isles.

4.2 Large Furniture Deliveries: Please note that our furniture deliveries are road-side, and made by a one-manned delivery unit. Our delivery team deliver to the door only, so it is essential that you make arrangements to safely off-load the goods when receiving the delivery. We recommend that only able bodied persons assist with delivery. For heavier furniture items, two people must be present at the delivery stage. If you require a special 2 man delivery service, please contact us prior to placing an order so that we can provide a quotation.

4.3 Failed delivery: If a delivery date has been agreed with our carrier but the customer is not present to receive the delivery, we reserve the right to charge the customer a minimum handling charge of £40.00 to cover part cost of the failed delivery. It is important you advise us prior to despatch should you have any access restriction for 7.5 tonne trucks. If there is a failed delivery attempt due to access restrictions, a failed delivery and re-delivery charge will still be applicable.
Payment
5.1 Prices: All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the products that have been ordered plus delivery.

5.2 Card Payment: All payments are proforma and will be debited from your card prior to dispatch. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment to us, we will not be liable for any delay or non-delivery. If an order is out of stock, we will not take payment.
Refusal of Transaction
6.1 Product withdrawal: We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website at any time. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; or removing or editing any materials, or content on the website.

6.2 Transaction eligibility: To be eligible to purchase products from this site and lawfully enter into and form contracts with featureDECO under English Law you must: register by providing your real name, phone number, e-mail address, payment details and other requested information; be over 18 years of age; and stipulate a delivery address in the United Kingdom unless otherwise stated. PO box numbers, hotels and accommodation addresses are not acceptable as a registered address. You must also possess a valid credit or debit card issued by a bank acceptable to us.

6.3 Transaction refusal: We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion without an explanation if we so wish to. We will not be liable to you or any third party by reason of refusing to process a transaction, or unwinding/suspending any transaction after processing has begun.
Our Company
7.1 Trading Name: featureDECO is a trading name for DECO Group Ltd. Registered number is 05600512. VAT number 883754184.

7.2 Trading Address: Our main trading address is Unit 16 Bentley Trading Estate, Bentley Lane, Walsall, WS2 8TL

7.3 Security Policy: featureDECO is a secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details an icon resembling a padlock will appear at the bottom of your browser window together with a 'https://' in the address bar. This is an indication that the site is secure. Through ProtX featureDECO online uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels across the Internet so that it cannot be read by anyone other than the secure server.

Privacy & Data Protection
The purpose of this statement is to set out how we use personal information we may obtain about you. By registering as a user of the services provided by featureDECO and by using the featureDECO web site generally you agree to the following:

8.1 When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data on computers or otherwise, and use it to fulfil our agreement with you.

8.2 We may use information obtained by us or provided by you to:
(a) Register you with our web site and to administer our web site services;
(b) For assessment and analysis (e.g. market customer and product analysis) to enable us to review develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services which we think will interest you from the information we have. We may inform you (by e-mail, mail or otherwise) about products and services which we consider may be of interest to you. If you do not wish featureDECO to use your information for marketing purposes, please tick the opt-out box provided when and where applicable;
(c) For the prevention and detection of fraud;
(d) To administer any prize draws or competitions you may enter.

8.3 If at a later date you wish to opt-out of receiving marketing information from featureDECO you can unsubscribe simply by sending an email to enquiries@featuredeco.co.uk with “unsubscribe” in the subject field.

8.4 We may give information about you to the following, who may use it for the same purposes as set out above:
(a) To employees and agents of featureDECO to administer any accounts, products and services provided to you by featureDECO now or in the future;
(b) Agents who profile your data so that we may tailor the goods/services we offer to your specific needs.
We may also disclose your information:
(a) To anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
(b) If we have a duty to do so or if the law allows us to do so.

8.5 In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the web site you visited prior to our site.

8.6 New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology named "cookies", which may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it or not. We may supplement the information you provide to us with information we receive from third parties.

8.7 We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

8.8 You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

8.9 Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy please e-mail us on enquiries@featuredeco.co.uk.