We advise you to read the information below prior to ordering as this will ensure we can provide a smooth, hassle-free delivery service.
1. Free Delivery
At featureDECO, delivery is FREE on all orders over £300 within mainland England and Wales. For the Scottish Mainland and other off shore locations, including the Isle of Wight, additional charges will apply.
2. Delivery Times
Standard Delivery Times: Information about delivery times for a product is specified on the individual product information page.
In the event that an item is temporarily out of stock we will notify you of any delay and despatch the item as soon as it is in stock.
The delivery times quoted on the website relates to working days.
On rare occasions your purchases may be delivered outside of the quoted delivery window.
In some cases, some goods are dispatch from an number of warehouses, therefore you may not receive all you goods in one delivery. We will keep you informed if this is the case.
Our delivery team operates from 8am and 6pm, Monday to Friday.
2.1 Next Day Delivery
Next Day Delivery is available with selected products. Orders must be placed before 12pm. Deliveries will be made between 8.30am and 6pm the following working day. Please call us for more information about our next day delivery policy. Next Day delivery is only applicable for mainland UK only.
2.2 Saturday Delivery
It may be possible for us to arrange a delivery to you on Saturdays, but we must be notified prior to this, and a supplementary charge will be added. From our experience Saturday deliveries are not the most reliable with any carrier. We offer this service on parcel, but not for furniture deliveries, unless you are based locally.
3. Parcel Delivery
Mainland UK Standard Delivery starts from £5.95 per parcel.
If goods are heavy or bulky, there delivery charge is higher and can be either £9.95, £19.95, £37.50 and £45.95.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result. If there is a safe place to leave your parcel, please remember to fill this information in when placing your order.
4. Furniture, Large Goods and Palletised Delivery
A majority of our furniture is delivered on a pallet. This is a wooden crate onto which the goods are securely strapped. The reason why we provide this service is due to the reliable network in place around the UK, Fast overnight options, cost-effective transport and safe delivery of goods as they are upright during transit.
In the case of standard delivery, once the goods are dispatched from our warehouse, they arrive at a local depot where you will receive a call to book in a convenient day. Usually goods are kept in storage for 7 working days.
In the case of our priority next day service, the goods are delivered the following day without a call between 8am to 6pm.
In the case of our set day delivery service whereby you select your own day on our website, the goods will be delivered on the day your request without a phone call to book in the day.
Our drivers will always try to call 1 hour before hand, however this is not guaranteed.
How is the delivery made?
Our delivery is from 8am and 6pm on your requested day. The delivery of the goods is on a pallet and to the curb or front door if possible, and are usually made by a one-manned delivery unit.
Please note the drivers are not allow to enter your premises. Should you require the goods to be delivered to the room of your choice, you will need to contact us for a price or please see below on section 2 Man Delivery to Room of Choice.
Our large goods items will be delivered in 7.5 tonne trucks, so it is important that you let us know in advance if you think we may have difficulties accessing your road or home.
We always advise that you provide a mobile number and that you are available on the day of the delivery should any delivery issues arise. We or the courier will always contact your directly to resolve any queries. We will try our level best to ensure the delivery occurs smoothly and would want to avoid a failed delivery. In the event this does occur, you will be charged for the failed delivery and the subsequent redelivery attempt. If a furniture delivery is booked with yourself and confirmed and you are not there to receive it, we reserve the right to charge you a minimum charge of £50 to cover the cost of the failed delivery.
5. 2 Man Delivery to Room of Choice
Some of our furniture can be delivered using a 2 man delivery service and can be delivered to a room of your choice. This price for this service starts from £75 and is dependent on location and the volume of the goods. Should you require this service, please call us for more information.