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5 Year Limited Warranty

5 Year Limited Warranty Rattan Furniture

The 5 year limited warranty is available on range of exclusive high quality products. We ensure all quality control procedures are met prior to shipment from our factories in the far east and as direct importers of the furniture, we have full control over our furniture. The furniture is designed in the UK and sourced in the far east from a supplier with whom we have worked with for over 10 years.

The biggest problem with rattan furniture for outdoor use is the metal frames rust. Our 5 year limited warranty will ensure the furniture can be used for outdoor use. It will ensure the aluminium metal frames will not rust. Our rattan is covered between 1-5 years against peeling and splitting depending on the range. The rattan on the Ascot is covered by 5 year, the Richmond by 2 Years, the Modus by 2 years.

This is offered to the original purchaser only; guaranteeing a replacement, repair or refund in accordance with our terms*.

Please note, outdoor cushions bought directly from featureDECO are advertised as shower proof; they are not intended to be stored outside.

Our warranties are only valid for the UK mainland, from the date of purchase, to the original purchaser only and may be subject to our terms. Our warranties do not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence or incorrect assembly.

Unless otherwise stated at your point of order, featureDECO will not offer a warranty to a customer who reports damages as a result of our furniture being placed in a corporate environment, or from any damages caused from solvents as a result of cleaning the furniture.

The warranty does not cover metal, plastic fittings, assemble items and addtional items in a set such as the parasol, parasol base, cushions, garden covers or scatter cushions. These are covered by the standard 12 months warranty. Glasstops are not covered under the warranty. The warranty apply to the defective unit only and not the whole set.

*Please note: The warranty is intended to cover the original purchaser only and is not transferable. A valid claim will be accepted if the customer produces their original invoice as proof of purchase.

The 5 Year Limited Warranty is only applicable on selected products on the 2013 DECO alfresco collection. This must be displayed on the product page. Older versions of furniture will not feature the warranty. You will receive a warranty card which much be filled out and return to us in order to activate your 5 year warranty.

featureDECO hold the right to reject any claim resulting from adverse weather damage, i.e. a storm.