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| Delivery Information & Returns | |
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| 1. Delivery Times | |
Standard Delivery
Delivery information for a product can be found on each individual product page. In the event that an item is temporarily out of stock we will notify you of any delay and despatch the item as soon as it is in stock. Delivery times quoted on the website relates to working days.
Next Day Delivery
Next day delivery is available on some products. Goods will be delivered the following day between 8:30am and 6pm. Please call us for more information.
In rare occasions, some items may be delivered outside the published timed windows |
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| 2. UK Standard Delivery | |
Mainland UK Standard Delivery is from £5.95 per parcel.
Please note we will notify you if there is an additional postage charge for heavier or bulky items where the cost is not covered by the standard charge above, i.e. the delivery requires a special pallet service rather than a parcel service. This is to ensure the goods arrive to you in safe condition. For more information regarding delivery, please feel free to contact us.
If there is a safe place to leave the goods, please remember to fill this information on the order page.
For non-mainland UK addresses, an additional delivery will be applicable. This includes parts of Scotland, Northern Ireland, Isle of Man, Scottish Islands, Isle of Wight, Scilly Isles.
Our couriers deliver between 8am and 6pm, Monday to Friday. We can also arrange for a Saturday delivery however we must be notified prior to purchase as this does incur an additional charge per parcel. Pallet or special delivery costs are higher and is dependant on the delivery location. Please note our pallet courier does not deliver on a saturday, therefore all pallet delivery are during weekdays only.
PLEASE NOTE: Couriers will deliver to the door only. For large or heavy items, it's in your best interest to have someone who is able to assist you with the items from the door.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result. |
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| 3.Furniture & Large Goods Delivery | |
Please note that furniture deliveries are road-side & made by a 1 manned delivery unit. It is essential that you make arrangements to safely off-load the goods when receiving the delivery. We recommend that only able bodied persons assist with delivery. For the Large furniture, 2 people must be present at the delivery stage. Where a delivery date has been agreed with our carrier but the customer is not present to receive the delivery we reserve the right to charge the customer a minimum handling charge of £40.00 to cover part cost of the failed delivery. Furniture which is not adequately packaged at the time of collection will not be collected and a minimum charge of £40.00 will be levied to cover the cost of failed collections.
It is important you advise us prior to dispatch should you have any access restriction for 7.5 tonne trucks. If there is a failed delivery attempt, a failed delivery and re-delivery charge will applicable.
Furniture Delivery can occur between 8am and 6pm.
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| 4. Tracking your Consignment | |
| If you wish to track your consignment please email us on enquiries@featuredeco.co.uk with your Name, Address, Date of Purchase, Item Description and Order No where possible. We will then respond with a tracking number and a link to the courier tracking facility. |
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| 5. Returns | |
You may return any delivered products you have purchased within 7 working days after day of delivery for any reason (including if you simply change your mind) providing the goods are returned in perfect condition. To do so you must notify us in writing via email within 7 working days from the day of delivery. Please note, you will be responsible for the carriage costs for returning the items.
If you prefer, we can also arrange to collect the products from you but the cost of this will be charged to you and we may deduct this from the refund. Please ask us before hand if you want to know the actual carriage and return costs of the items you are purchasing. A collection fee will be charged for this service where the items will be collected by our courier. If an arranged collection is missed, additional collection fees may be applied. The return charge will be based on the volume of the consignment. For more than 1 parcel, the return charge will be higher.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.
Please note, featureDECO does not accept returns on bespoke orders. Refunds are not issued on special made to order items, such all stainless steel planters, galvanised planters, aluzinc planters, customised finishes and water features that have been modified from standard specifications.
Refunds will be issued within 30 workings days of cancellation.
Order cancellation must be made in writing via email as telephone cancellations are not accepted.
Return of large furniture items is charged from £50 per item. This can vary according to delivery location and the type of item. For actual return charges, please contact us prior to purchasing the item.
Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it. |
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| 6. Damaged or Incomplete Item delivery | |
In the very unlikely event of your goods being delivered faulty or damaged you must contact us within 48 hours of recieving the goods. Please email enquires@featureDECO.co.uk. We only accept written return confirmations via email. We cannot accept telephone calls as confirmation.
When accepting your item from the courier, if the package looks tempered with, opened or damaged in anyway, check the entire contents in front of the carrier and sign the carrier’s sheet in accordance with actual condition and quantity of contents. Written complaints must be made to the carriers and to us within 48 hours of delivery otherwise no claim can be entertained. |
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| 5. International Delivery | |
| Please email us on enquiries@featuredeco.co.uk stating the product codes, quantity and delivery location. We will then provide a delivery price.
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| These policies are in place so that we can provide you with the best service possible. | |
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